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Creative Director

Associate Customer Success Manager

MBR Partners London Full-time

The Customer Success team use data and domain expertise to navigate the customer expereince, helping each stakeholder define and achieve success. They work together cross-functionally to share the insights that they gather to learn from customers.

The Associate Customer Success Manager is a natural at making their customer feel important. They’re great at managing a lot of polar opposite priorities, building relationships with high-potential customers, and thinking about how to build accounts and increase adoption.

What our clients are looking for

  • Your knowledge of customer journeys, SaaS revenue metrics, and overall Customer Success has grown substantially
  • You’ve directly contributed to increasing the net retention of our customers in our financial, cryptocurrency, and government verticals
  • You can confidently answer advanced product usage and technical questions related to data, compliance and regulatory standards, and investigations across our product suite
  • Our customers trust and rely on you to help them achieve their goals
  • The Customer Success team is more efficient and scalable thanks to your input on how to automate, simplify, and improve our daily workflows

A background like this helps:

  • Prior working experience in Customer Success at a SaaS business is a plus, but mainly we’re looking for candidates who have been in a customer facing role
  • Experience building out customer journeys and expanding product adoption
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
  • Written and spoken English language skills required and one or more Eastern European language ei. Czech, Estonian, Lithuanian, Polish is much preferred
  • Experience and an interest in cryptocurrency will help

To apply for this job please visit uk.indeed.com.