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Creative Director

B2B Customer Support- Fluent Russian

Accenture Dublin Full-time

Providing multilingual customer support and brief marketing advice to SMBs based in Europe, Middle East and Asia through different channels live chat, email and phone Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support and by demonstrating the value of the clients SMB advertising solutions Work with business customers to identify their growth marketing plans and give advice on how to implement the product to achieve them Be an advocate of our organisation and strive to exceed in customer satisfaction ratings Provide product and tool support to improve the overall experience and drive higher product adoption and spend Identify trends and solve problems facing multiple business customers Provide vital product insights and feedback on client products

Job Qualifications

Experience working in a customer centric environment would be beneficial Minimum of 1 year s prior work experience in the marketing or technology sector is desired Familiarity with online advertising and social media products Fluency in English AND full fluency in the desired language Exceptional grammar and the ability to construct emails efficiently

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