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Community Operations Analyst

CPL Sandyford Full-time

Main responsibilities:

  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
  • Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
  • Becoming and remain knowledgeable about client’s products and community standards
  • Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
  • Recognising trends and patterns and escalating issues outside the company policy to the global team
  • Identifying inefficiencies in workflows and suggest solutions

Skills & Competences:

  • Strong personal resilience with the ability to operate in a pressured and fast paced environment
  • Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritise, solve problems and work as part of a team
  • Effective Time management & Prioritisation skills
  • Ability to consistently hit KPIs on time

Language Skills: *

  • Fluent near-native level (C1-C2) of RUSSIAN in oral and written communication, with in depth understanding of culture and social trends in the region
  • Advanced level of English (C1)

*If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen


  • €27,000 per year as base salary
  • *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
  • *For the Evening shift: €12 per day (before tax) as travel allowance
  • Free meal (lunch or dinner) on site
  • Private healthcare
  • Pension contribution
  • 25 days of annual leave
  • Extensive Training and access to CPL’s Wellness Programme
  • Tax Saver and Bike-to-Work Scheme

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