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Customer Service Representative GSO – Russian

Accenture Dublin Full-time

Job Description

  • Become an expert in the support experience for public figures, content creators, and media companies
  • Develop investigative skills for identifying sources of verification in various cultural contexts
  • Manage high volume ticket queues in a consistent and efficient manner
  • Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
  • Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
  • Communicate and collaborate cross functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
  • Support charities utilizing their payments, issues and queries as part of our social initiatives


  • Advanced level of written and spoken English a second European language would be an advantage
  • 2 years of experience in online operations, account management or technical support in a contact centre environment is essential
  • Strong Skillset around attention to detail, organizational and problem solving skills and a proven ability to drive results
  • Ability to adapt and learn quickly in a fast changing corporate environment and work cross functionally across multiple time zones and functions
  • Industry and business knowledge of online marketing space, content creation, digital publishing and or media companies preferred

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