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Partner Success Principal

ViaVan London Full-time

As Partner Success Principal, you are the face of Via to our partners and the voice of our partners within our organization. In this dynamic and multi-faceted role, you are responsible for building genuine and durable customer relationships and for converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor, providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners within Via, championing new products and capabilities to facilitate the expansion of each partner’s service size and scope. Data-driven and operationally savvy, Partner Success Principals are motivated above all by opportunities to build, maintain, and expand customer relationships, relentlessly seeking to leverage operational success into long-term partner retention and revenue growth.

We are currently looking for an individual with a native level of Russian. This role can be base in London, Paris, Amsterdam or Berlin.

What You’ll Do:

  • Develop a vision and strategy for each partner you manage by assessing each partner’s strengths and weaknesses, and assist partners in setting and achieving ambitious goals.
  • Build deep and trusting long-term partner relationships: identify partner pain points as well as opportunities for service growth and revenue generation.
  • Become an expert on the Via platform: leveraging deep product knowledge, innovatively resolve partners’ issues and identify opportunities for future product development.
  • Analyze daily, weekly, and long-term service performance data, providing partners with actionable recommendations to improve their service’s quality, efficiency, and growth.
  • Leverage Via’s deep and cross-functional team of experts in service optimization, algorithms, product, pricing, marketing, and rider and driver growth to produce data-rich analyses of each partner’s service and action-oriented recommendations for improvement.
  • Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership.

Who You Are:

  • 6+ years of relevant work experience, including several years’ experience directly advising and persuading, an negotiating with customers at all levels of seniority
  • Demonstrated record of building and fostering durable business relationships; you remain calm and collected when facing crisis or criticism, and celebrate customers’ successes with them
  • Quantitatively-inclined and data savvy: you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • Enjoy travel, embrace change, and are excited by the dynamic and mobile nature of this position
  • Have a Bachelor’s Degree and a record of exceptional academic achievement
  • Fluency in English and Russian

What Catches Our Eye:

  • Fluency or strong proficiency in additional languages
  • MBA or advanced degree

To apply for this job please visit boards.greenhouse.io.