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Creative Director

Scaled Account Manager

Mackin London Full-time

his is a 12 month position with potential for extension.

The Account Manager will own the conversations, revenue and performance KPIs for a portfolio of 500-1000 small and medium businesses, via scaled communications (like emails, webinars, group posts etc). They will ensure customer satisfaction as well as grow the business and revenue.

Responsibilities:

  • Ownership of end to end conversations, revenue and performance KPIs for a portfolio of 500-1000 small and medium businesses
  • Pitching relevant solutions via scaled methods like emails, video posts, group posts, webinars etc
  • Troubleshooting issues that are blocking the businesses from adopting the pitched solutions
  • Creation of program level revenue plans using data and deploying levers to hit revenue goals
  • Escalating blockers and improvement ideas
  • Work with cross functional teams on value driving initiatives – e.g. marketing for content, engineering for tools etc.

Skills:

  • Excellent verbal and written communication skills, customer service and interpersonal skills
  • Excellent command over data – able to effectively use dashboards and run simple analyses to diagnose issues/ identify opportunities from data
  • Experience with effectively deploying scaled communication channels like mass emails, video posts, text posts, community management
  • Organised and able to work to deadlines
  • Able to work with various different business functions
  • Strong orientation to hitting revenue goals

Education/Experience:

  • Previous experience as a Scaled Account Manager or Online Community manager.
  • Knowledge of the ad sales industry
  • Bachelor’s degree in business, marketing or other relevant field
  • Bilingual proficiency in English and Russian

Benefits:

  • Competitive salary, with great onsite benefits including canteen with all meals, drinks and snacks included
  • Healthcare contribution and inclusion in company pension scheme
  • Work laptop and phone
  • State of the art modern offices
  • 25 days annual leave (pro-rata) plus paid bank holidays
  • Expanding workforce with potential for career progression for top performers
  • Working with a company that will make your CV stand out.

To apply for this job please visit uk.indeed.com.